We have a high number of Brigades and Units coming to the end of their active subscriptions at the end of this month (July). Please ensure you have checked your Account Status (on your main menu) to avoid any surprises for your Members when they become unable to access the System.
Today we experienced a fault that caused some Accounts to be set to inactive due to over-counting the Active / Operational Member limits.
We have now fixed this and re-activated all affected Member Accounts.
If you have members that cannot log in, their Account Status may have not been reset back to Active. To quickly fix this for them, access your Menu > Manage Members, locate any Members indicating (INACTIVE), selec them > Edit Member and set the Security Active to enabled (green).
Here's a summary of where we are at. There's nothing new. Just a refresher for those who've not caught up.
Firstly, Google closed down Google+ earlier this year, so our Community site there has gone too. We are now posting here.
MyEmergencyCrew is closing access for all but a closed group of users. This means that there is no longer free access to the Service. Free Accounts were closed down on 31 December 2018 and all services associated with Free Accounts are now unavailable. This includes Mail2PushOver which uses our Servers to operate.
If you had a Subscription operating prior to December 2018 then it remains operational and active. You may continue to use it, and all related services, until your subscription expires.
There are no longer any options to renew Subscriptions or open a new Subscription.
Mail2PushOver will continue to be supported for Subscribed Users until 31 October 2019, after which it will no longer be available or supported.
We are not offering any alternatives or extensions, with the exception of our closed group who will continue to use all our services as usual. You know who you are and we're not entering into any discussions around this, sorry.
If you are currently subscribed you need to log in with an Admin account and hit the Account Status menu button. This will tell you when your access will close along with all API access, including CENTRAL and Mail2PushOver.
We understand that this decision to close impacts many hundreds of brigades and thousands of users and we're very sorry if this impacts your Brigade/Unit. We are in changing times and we believe our job is now done as more commercial emphasis comes into this market.
The lack of support from Agencies has been disappointing and the politics surrounding systems such as MyEmergencyCrew has been an unnecessary hindrance to providing a solid and dependable service to Emergency crews. We've been focused on providing rapid, bullet-proof Services where they are required and nothing more. Others don't see it that way.
We thank you for your valued support over the years.
If this raises concerns in your Brigade/Unit we suggest you take it up with your respective District and/or Agencies in the first instance.