Saturday, June 1, 2019

Licensing Error

Today we experienced a fault that caused some Accounts to be set to inactive due to over-counting the Active / Operational Member limits.

We have now fixed this and re-activated all affected Member Accounts.

If you have members that cannot log in, their Account Status may have not been reset back to Active. To quickly fix this for them, access your Menu > Manage Members, locate any Members indicating (INACTIVE), selec them > Edit Member and set the Security Active to enabled (green).

No Member data was lost during this time.