Wednesday, October 31, 2018

MyEmergencyCrew Server Update (4.2.5)

We've updated the Server to add exclusion filters to both Groups and Members.

Currently, apart from the Global Filters, you may restrict the delivery of Messages to Groups and Users by setting a Filter of allowed words or phrases.

Now you may conversely set a Filter so that the message is not delivered if it contains certain key words or phrases.

This is handy if you want all messages, except for some like "test" messages, to go to a particular group, whilst allowing other groups to send differently.

For example we have set "test" as a low priority phrase in the Global Filters. This means that a message is received with the word "test" contained in it, the priority is set to low. Then we added "test" as an exclusion filter to our main Members Group so that they did not receive the test messages. However we did no exclude "test" fro the admin Group to ensure the admin Members always received the test pager messages.


Get the update here.

Thursday, October 18, 2018

Frequently Asked Questions

We receive a lot of questions regarding our System and Services. Many of these are answered in our FAQ.

Follow the link here for our complete FAQ - Frequently Asked Questions

Some of the most popular Questions are:

Help, I cannot access my Account!

This is our most common question. We only provide support directly to Users with Administrative access to our system. If you are a Member and are having difficulty accessing your Account, please directly contact YOUR OWN BRIGADE ADMINISTRATOR. They have all the necessary tools to assist you getting things sorted. Do not send us a New Brigade Application or use the Contact form in such cases.


Can I use the system for free?

Yes. We provide this service totally free of any charge for Brigades and Units with up to 20 Member Accounts. However some of the add-on services we support, such as SMS and PushOver do charge at their end. We do interface to their services free of additional charges and do not gain anything from them for doing this.


Do I need to pay for more than 20 Member Accounts?

Yes. We offer a very competitive Subscription service that is between 35% to 80% cheaper than other systems available in Australia.

Some say MyEmergencyCrew is complicated. Is it?

It can be if you go into this without a clear idea of what you want to accomplish. There is no right way to use our system and we have attempted to create features that can be used (or not) in many different ways. You may just want a system to manage a contact list of your Members, send messages to them and see their availability. That's dead simple. However if you want to start getting into managing a district with incidents, assets, location tracking, then you need to be prepared to get you head around it technically and logistically. We recommend that you appoint one member who's tech-savvy to be your Administrator or at least someone who understands what you need and then how to set things up to meet those needs.

Why isn't MyEmergencyCrew an app I can download from iTunes or Google Play?

Simple. It doesn't need to be. We designed this system to present a consistent experience and feature-set no matter what device you intend to use it on, from desktops to tablets, all manner of phones and even TVs. Also, we have no desire to let Apple or Google make money from our efforts. So we've opted to stick with a true, native, responsive web "app" and avoid all the hurdles of maintaining multiple versions of the system, app stores and the issues that come with that (which are many). We can turn around feature requests, to all platforms, in a matter of minutes, as opposed to days or weeks if we were to deploy via app stores. Reduced development time equals less cost and this means we can keep the system competitively priced to use. Technically, there is no functionality offered by a native OS App that is not already available in the web (HTML5) space. So there's no technical benefit either.

System Terms and Conditions

We would like to remind all users that by logging into and using MyEmergencyCrew services, you are bound by our Terms of Service.

These terms have remained largely unchanged since we established our System and exist to protect your Privacy as well as our Intellectual Property and are no different to most of what you will encounter across the internet.

It is important that you are familiar with these, especially if you Administer your account on behalf of your Members.

If you are not familiar with these Terms, please take a moment to read through them.

MyEmergencyCrew Terms and Conditions

Monday, October 15, 2018

Old Community Posts

Older posts to the MyEmergencyCrew Community can be found on Google+. Click the link below to jump to the old Community page.

Google+ Community